Medical Administrative Assistant

The Medical Administrative Assistant Program
This program prepares students to function effectively in many of the administrative and clerical positions in the healthcare industry. It introduces medical administration that delivers the skills students require to obtain an administrative medical assistant position or advance within their current healthcare career.
This course covers the following key areas and topics:
•    History and background of the medical assisting profession
•    Interpersonal skills, medical ethics, and basic medical law
•    Customer satisfaction and retention
•    Medical records management
•    Referral/transfer services & scheduling
•    Patient check-in, admission & registration
•    Revenue cycle & information systems
•    Leadership and management
•    Telephone techniques and skills for scheduling appointments

Detailed Course Topics Covered
•    An overview of the healthcare industry and expectations for a healthcare professional
•    Role of the medical administrative assistant
•    History of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
•    Ethical and legal issues, fraud abuse, and compliance
•    Office and patient communication techniques, appointment scheduling and general office duties
•    Technology in the healthcare environment
•    Basic terminology used in the medical office
•    Medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
•    HIPAA review and patient bill of rights and confidentiality
•    Financial and practice management
•    Health insurance coverage, and billing and coding procedures
•    Professional fees, billing and collecting procedures, accounting systems and credit arrangements
•    Medical accounting, financial statements, cost analysis, and budgets for the medical practice
•    Specimen collection, laboratory safety and federal and state regulations
•    Assisting with medical emergencies
•    Career development

Education & Certification
•    Medical administrative assistants should have or be pursuing a high school diploma or GED.
•    Several national certification options are available to student who complete this course.